Extended cutoff times, longer hours, and more convenience.

Mar 29, 2016 | Customer Service, Digital

At Guilford Savings Bank, we're always looking for ways to improve the way you bank.  

We're happy to announce that we've recently made improvements to our service offerings, including expanding our Access Banking Center hours, adding live chat, extending mobile check deposit cutoff times, and enhancing our text alerts experience.

Longer Access Banking Center Hours
Your life doesn't run on a 9-5 schedule. Now, neither does your bank. We've extended the hours for our Access Banking Center, our sales and support call center team. Now, you can call, chat or e-mail with our bankers until 8:00pm Monday-Friday. That means more opportunities to solve your problems, find the right product, and ask questions when it's most convenient for you.

Call, chat, or e-mail our Access Banking Center team. Now Open:

  • Monday - Friday, 8:00am - 8:00pm
  • Saturday, 8:30am - 1:00pm

Live Chat
We've introduced Online Live Chat in Online Banking & on our website, gsb-yourbank.com. Live chat is a great way to get the answers you need quickly without ever picking up a phone. You'll immediately be connected to one of our bankers who can walk you through anything you need. Try live chat by clicking "Start Chat" on the bottom left corner of our website, or by clicking "Support" inside Internet Banking.

Live Chat is available:

  • Monday - Friday, 8:00 am - 8:00pm
  • Saturday from 8:30 am - 1:00pm

Extended Cutoff Times
Later cut-off times means it's easier than ever for you to take advantage of Mobile Check Deposit from Guilford Savings Bank. We've extended our next-day availability cutoff time for mobile check deposit from 4:00pm to 6:00pm.

That means if you deposit your check using GSB's Mobile Check Deposit by 6:00pm, it will be in your account the next business day!

As always, our normal funds availability schedule applies. Please review the Funds Availability Policy Disclosure you received when you opened your account for more information.

Enhanced Alerts
Text alerts help you stay on top of your finances. We've added more alerts and increased the frequency of notifications, making it easier than ever for you to keep track of your money.

Available text alerts include:

  • Low Balance
  • High Balance
  • Large Deposit
  •  Large Withdrawal
  • Loan Payment Due
  • Loan Payment Past Due
  • Balance Update - You Select When
  • Personal Reminders - Custom Alerts for Your Accounts

Alerts run every day and will be sent if the criteria you select is met.  To learn more about alerts, visit our Alerts & Notifications page.

We hope you enjoy the extended service offerings we've added. It's just one more way we're working to make your banking experience as easy as possible. Should you have any questions, please feel free to contact our Access Banking Center at (203) 453-2721 or chat with us by clicking the "Live Chat" icon at the bottom of this screen.

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