Fraud Protection - Ways We Keep Your Accounts Safe

Sep 29, 2013 |

Your identity and financial security is of the utmost importance to us.  To protect your account, we monitor your ATM and debit card transactions on a continuous basis for potentially fraudulent activity.  Now, we've added an extra layer of security that will help your debit card activity remain secure. Our recently added processes allow our systems to monitor your history and determine if spending habits, travel trends and other activity looks suspect to us.  This could include a sudden change in locale (such as when a U.S.-issued card is used unexpectedly overseas), a sudden string of costly purchases, or any pattern associated with new fraud trends around the world. What will Guilford Savings Bank do? If we suspect fraudulent debit card use, we’ll be calling you to validate the legitimacy of your transactions. Your participation in responding to our call is critical to prevent potential risk and avoid restrictions we may place on the use of your card. Our automated call will ask you to verify recent transaction activity on your card, and you’ll be able to respond via your touchtone keypad.  You’ll also be provided a toll-free number to call should you have additional questions.  Our goal, quite simply, is to minimize your exposure to risk and the impact of any fraud. What can I do? To ensure we can continue to reach you whenever potential fraud is detected, please keep us informed of your correct phone number and address at all times. What will happen if GSB can’t reach me? If we’re unable to reach you to validate your activity, we may prevent any purchases from being made on the card for your protection.  To unlock the card, simply call us and verify your identity and the legitimacy of the purchases. What if I’m planning a trip out of the country? If you’re planning a trip that is out of the country or even just unusual for you, please call our Customer Care Department at (203) 453-2721 so we can make a note on your account. Will I definitely receive a call? No.  We will only be calling you if we suspect potential fraudulent activity on your account. How can I protect myself from fraud? Be diligent in monitoring transaction activity on your account and contact us immediately if you identify any fraudulent transactions. Unless absolutely required for a legitimate business purpose, avoid giving out your:

  • Address and ZIP code
  • Phone number
  • Date of birth
  • Social Security number
  • Card or account number
  • Card expiration date

 In stores and at ATMs, always cover your card and PIN, and watch for:

  • Cell phone cameras, mirrors, or other tools used to view cards and PINs
  • People watching your transactions
  • Cashiers taking your card out of sight; take it to the register yourself
  • Any unusual activity at ATMs; if you feel uncomfortable, go to another ATM

 Online, you should never respond to unsolicited emails that:

  • Ask you to verify your card or account number
  • Link to websites that you’re unfamiliar with

Remember that your Debit Card PIN is private; you should never give it out. As always, if you have any questions or concerns, we’re here to help.  Feel free to contact Customer Care at (203) 453-2721 or CustomerService@GSByourbank.com.

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