We can’t all be financial experts. However, we all need to make financial decisions. Here’s a brief primer to common questions about finances and banking.
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FAQ - How Do I(Perosnal)

Mobile Banking

GSB’s mobile banking app makes it easy to manage your finances wherever you go. With the tap of a button, you can view balances, transfer funds, pay bills,deposit checks, and more! Our apps are the secure, quick way to bank.

Existing online banking users can learn how to use mobile banking below. If you don’t have online banking yet, you’ll need to enroll first. Simply click the “Register Now” link in the blue online banking login box at the top of this page.

To Begin

  1. Launch the store you use to download apps. For iPhone and iPad users, this will be the Apple App Store. For Android phone and Android tablet users, this would be the Google Play Store.
  2. Search “Guilford Savings Bank” and select our app to begin the download.
  3. Once you’ve downloaded our app, launch it by tapping on the logo on your device’s home screen.
  4. Enter your username and password into the boxes provided, and tap “Login.”

If you have an iPhone 5S or newer with TouchID enabled, you even have the option of using TouchID to access your app for future logins.

Once inside, you can check balances, view account activity, transfer funds, and deposit checks. To learn more about specific features available inside Mobile Banking, visit the “How Do I” section of our website.

Mobile check deposit makes it easier than ever to securely make deposits wherever you are, without the hassle of coming to the bank. Simply download our mobile banking app from the Apple App Store or Google Play Store to begin depositing checks today!

Existing online banking users can learn how to use mobile check deposit below. If you don’t have online banking yet, you’ll need to enroll first. Simply click the “Register Now” link in the blue online banking login box at the top of this page.

To Begin

  1. Launch the store you use to download apps. For iPhone and iPad users, this will be the Apple App Store. For Android phone and Android tablet users, this would be the Google Play Store.
  2. Search “Guilford Savings Bank” and select our app to begin the download.
  3. Once you’ve downloaded our app, launch it by tapping on the logo on your device’s home screen.
  4. Enter your username and password into the boxes provided, and tap “Login.”
  5. Once inside, tap “Deposit Checks.”
  6. Choose the checking account you’d like to deposit your check into in the “To” field.
  7. Tap the “Amount” box and enter the amount of the check you’re depositing, and tap “Done.”
  8. A box will appear titled “Front” with an icon of a camera. Tap the camera icon to launch your device’s camera and take a photo of the check. When the camera launches, position your device above the check and tap the screen. 
  9. Now, do the same thing for the back of the check by tapping on the camera icon in the “Back” field.
  10. Review that all of your information is correct, and tap “Deposit.”A success screen will give you a confirmation number and information about when the funds will be available. 

To review checks you’ve deposited via mobile in the past 180 days, simply tap “Deposit Checks” and then “History” at the top of the screen.

Having Trouble Depositing Your Check?

We have to be able to see the check clearly to accept it for mobile deposit. Sometimes we may ask you to re-take an image before we allow you to deposit the check. Here are some helpful tips to remember:

  • ·         When possible, place the check on a contrasting background.
  • ·         Ensure there’s plenty of light or choose the “flash” option when taking the photo.
  • ·         Avoid shadows that may make it hard for us to read the image.
  • ·         Ensure the entire check is in the frame and that you have not cut off critical information.
  • ·         Keep your check until it clears in case there are any problems with your deposit.
Debit Cards

Your chip card has both the new EMV chip technology as well as the traditional magnetic stripe.  If the terminal or ATM you're using is chip-enabled, simply insert your card into the reader face-up.  Leave your card in the machine until you're prompted to remove it.  Depending on the terminal, you may be prompted to enter your pin number or sign for the transaction before you remove your card.

If the terminal or ATM you're using is not chip-enabled, simply swipe your card to use the magnetic stripe.

Your chip-enabled debit card will work at any location that accepts Visa Debit Cards.  

While more merchant terminals and ATMs are becoming chip-enabled, the process will take some time.  Even if a merchant terminal or ATM does not accept chip-enabled cards, you can still complete your transaction using the magnetic stripe on the back of your card.

Before you travel internationally, it is always a good idea to notify us.  For your security, Guilford Savings Bank uses a system that helps us determine debit card fraud, which may block international transactions.  Before any international trip, contact our Access Banking Center and let us know of your plans.

Chip-enabled debit cards have a distinctive metallic square on the front of the card.  The chip is gold in color, and will appear on the left side of the card under the Guilford Savings Bank logo. 

If you believe your debit card has been lost or stolen, please call our Access Banking Center immediately at (800) 730-6603.

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