We can’t all be financial experts. However, we all need to make financial decisions. Here’s a brief primer to common questions about finances and banking.
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FAQ - How Do I(Perosnal)

Mobile Banking

GSB’s mobile banking app makes it easy to manage your finances wherever you go. With the tap of a button, you can view balances, transfer funds, pay bills,deposit checks, and more! Our apps are the secure, quick way to bank.

Existing online banking users can learn how to use mobile banking below. If you don’t have online banking yet, you’ll need to enroll first. Simply click the “Register Now” link in the blue online banking login box at the top of this page.

To Begin

  1. Launch the store you use to download apps. For iPhone and iPad users, this will be the Apple App Store. For Android phone and Android tablet users, this would be the Google Play Store.
  2. Search “Guilford Savings Bank” and select our app to begin the download.
  3. Once you’ve downloaded our app, launch it by tapping on the logo on your device’s home screen.
  4. Enter your username and password into the boxes provided, and tap “Login.”

If you have an iPhone 5S or newer with TouchID enabled, you even have the option of using TouchID to access your app for future logins.

Once inside, you can check balances, view account activity, transfer funds, and deposit checks. To learn more about specific features available inside Mobile Banking, visit the “How Do I” section of our website.

Mobile check deposit makes it easier than ever to securely make deposits wherever you are, without the hassle of coming to the bank. Simply download our mobile banking app from the Apple App Store or Google Play Store to begin depositing checks today!

Existing online banking users can learn how to use mobile check deposit below. If you don’t have online banking yet, you’ll need to enroll first. Simply click the “Register Now” link in the blue online banking login box at the top of this page.

To Begin

  1. Launch the store you use to download apps. For iPhone and iPad users, this will be the Apple App Store. For Android phone and Android tablet users, this would be the Google Play Store.
  2. Search “Guilford Savings Bank” and select our app to begin the download.
  3. Once you’ve downloaded our app, launch it by tapping on the logo on your device’s home screen.
  4. Enter your username and password into the boxes provided, and tap “Login.”
  5. Once inside, tap “Deposit Checks.”
  6. Choose the checking account you’d like to deposit your check into in the “To” field.
  7. Tap the “Amount” box and enter the amount of the check you’re depositing, and tap “Done.”
  8. A box will appear titled “Front” with an icon of a camera. Tap the camera icon to launch your device’s camera and take a photo of the check. When the camera launches, position your device above the check and tap the screen. 
  9. Now, do the same thing for the back of the check by tapping on the camera icon in the “Back” field.
  10. Review that all of your information is correct, and tap “Deposit.”A success screen will give you a confirmation number and information about when the funds will be available. 

To review checks you’ve deposited via mobile in the past 180 days, simply tap “Deposit Checks” and then “History” at the top of the screen.

Having Trouble Depositing Your Check?

We have to be able to see the check clearly to accept it for mobile deposit. Sometimes we may ask you to re-take an image before we allow you to deposit the check. Here are some helpful tips to remember:

  • ·         When possible, place the check on a contrasting background.
  • ·         Ensure there’s plenty of light or choose the “flash” option when taking the photo.
  • ·         Avoid shadows that may make it hard for us to read the image.
  • ·         Ensure the entire check is in the frame and that you have not cut off critical information.
  • ·         Keep your check until it clears in case there are any problems with your deposit.
Online Banking

Enrolling in online banking gives you the key to fantastic features and myriad other products and services. Once you’re enrolled, you can check balances, transfer funds, pay bills, and enroll in online statements. You can even download our great mobile banking apps and deposit checks remotely with mobile check deposit. 

To Register

  1. Find the blue “Online Banking Login” box at the top of this page.
  2. Under the login fields for username and password, click on the link titled “Register Now.”
  3. On the page that opens up, we’ll give you a bit of information you need to know.  Simply click “Begin” at the bottom of the page.
  4. Our registration form asks some personal information that helps us protect your security and verify your identity. Simply fill out the form, determine if you’d like bill payment, and review and accept the online banking terms and conditions. Don’t worry if you don’t know if you want online bill pay now, you can always register later.
  5. On the next page, we’ll ask you to review your information. If everything is correct, click continue – we’ll bring you right inside online banking where you can view your accounts immediately. If something seems off, just click “edit” instead, make the necessary changes, and then click “continue” to be brought into online banking.

Once inside, you can view your accounts and transfer funds immediately. By clicking on tabs for different services such as bill pay or online statements, you can register for these services and begin using them as well. You can even open a new deposit account right within online banking.

But don’t stop there, you’re just getting started! Remember to download our app and register for all of the other great products and services the world of online banking offers. To learn more about how to register for these services, visit the “How Do I” section of our website.

Bill pay makes it easier than ever to pay your bills on time and without the hassle of checks. With a few clicks, you can schedule a payment, create automatic payments, and even receive e-bills from select payees.

Existing online banking users can learn how to use bill pay below. If you don’t have online banking yet, you’ll need to enroll first. Simply click the “Register Now” link in the blue online banking login box at the top of this page.

To Register

  1. To begin, login to online banking at the top of this page using your username and password.
  2. Once inside online banking, find the “Bill Pay” tab at the top of the screen and click it. 
  3. If you’ve never accepted our bill pay terms and conditions before, you’ll have to review and accept them at this time. Please note that you may have accepted them before even if you never paid a bill through our bill pay system.

To Add a Biller

  1. Once inside the bill pay tab in online banking or the GSB mobile banking app, find the form field at the top of the page that says, “Who Would You Like to Pay?”  In the box, start typing the name of one of your billers, for example, “Verizon Wireless.”
  2. If the company you wish to pay is listed in our directory, we’ll show it to you and you can click the company name to continue. If the company is not in our system, we’ll add it.
  3. In the next window, we’ll ask you to fill out some basic information about your biller, such as address and phone number, as well as your account number. If we have the biller on file, we may not ask for their address or phone number since we know it.
  4. Once you’ve filled in all of the information on the “Add a Biller” screen, simply click “Add” to be brought back to your list of billers.

To Pay a Biller You’ve Added

  1. Login to online banking at the top of this page using your username and password, or login to your GSB mobile banking app.
  2. Once inside online banking, find the “Bill Pay” tab at the top of the screen and click it. 
  3. Find the biller you wish to pay in your list, and enter the amount you wish to pay. If you have an e-bill for your biller, the amount you owe may be pre-populated and the due date will appear at the left of the biller row.
  4. Next, choose the date you want the payment made. Depending on how your biller accepts payments from us, the funds may transfer to them electronically or be sent via check. 
  5. Make sure you’re paying out of the account you want to use, listed underneath the amount and pay date boxes, and click “Pay.”

Don’t forget to explore the other ways bill pay can be used to simplify your life when you’re done! Click on “Options” for a payee to setup reminders, automatic payments, and e-bills that will help make paying your bills even easier.  

With FinanceWorks, online banking users can view all of their deposit, loan, and investment accounts in one place, even if they’re not with us. Simply enter a few pieces of information, and you’ll be monitoring your balances and transactions right inside GSB’s online banking.

Existing online banking users can learn how to use mobile check deposit below. If you don’t have online banking yet, you’ll need to enroll first. Simply click the “Register Now” link in the blue online banking login box at the top of this page.

To Begin

  1. To begin, login to online banking at the top of this page using your username and password.
  2. Once inside online banking, find the “Outside Accounts” box on the bottom left of your homepage.
  3. Click “Add” in the “Outside Accounts” box to begin adding your first account.
  4. In the page that appears, type the name of a financial institution that you have accounts with.
  5. On the next screen, enter your login information for online banking at the other financial institution.

That’s it! Going forward, when you log in to GSB online banking, you will be able to view your balances and transactions with the financial institution you registered.

If you are experiencing issues with our website or online banking, it may be due to the use of an unsupported internet browser.  We recommend you upgrade your browser to get the best experience possible.  Please try an option below to update or install a supported internet browser.
 
Internet Explorer
To upgrade your current version of Internet Explorer, follow the steps below:
  1. Visit Microsoft's website at https://www.microsoft.com/en-us/download/Internet-Explorer-11-for-Windows-7-details.aspx
  2. Click "Download" to download the latest version of Internet Explorer
  3. When prompted, click "Open" to run the installer
  4. Wait for the Internet Explorer 11 installer to run.  If prompted, choose the default settings
  5. Once complete, click the blue "e" on your desktop to launch your new version of Internet Explorer
 
Google Chrome
To download the Google Chrome browser, follow the steps below:
  1. Visit Google Chrome's website at http://www.google.com/chrome
  2. Choose "Download" at the top of the screen and then "Personal Computers"
  3. Click "Download Chrome"
  4. When prompted, click "Accept & Install"
  5. If your computer prompts you, click "Run" or "Save" to begin installation
  6. Wait for the Google Chrome installer to run.  If prompted, choose the default settings
  7. Once complete, click the red, yellow and green ball icon on your desktop to launch Google Chrome.
 
Should you have any questions about upgrading your internet browser, you can reach out to our Access Banking Center by phone at (203) 453-2721 or by selecting "Start Chat" on the bottom of this screen.
Renaming and hiding your accounts in Online Banking makes it easy to see exactly the information you want to see, how you want to see it.  Once you make your changes, they'll show up across mobile banking too!

To Begin:

  1. Login to Online Banking by visiting gsb-yourbank.com
  2. Click "My Settings" in the top right corner of the page.
  3. Choose "Rename and Hide Your Accounts"
  4. Choose a name that makes the most sense for you, like "Personal Checking" or "Vacation Fund"
  5. If there are any accounts you don't want to see, simply uncheck the box in the "Show Accounts" column.
  6. That's it!  if you ever hide your accounts and decide you want to show them again, simply visit this same page and check the "Show Account" box.
Debit Cards

Your chip card has both the new EMV chip technology as well as the traditional magnetic stripe.  If the terminal or ATM you're using is chip-enabled, simply insert your card into the reader face-up.  Leave your card in the machine until you're prompted to remove it.  Depending on the terminal, you may be prompted to enter your pin number or sign for the transaction before you remove your card.

If the terminal or ATM you're using is not chip-enabled, simply swipe your card to use the magnetic stripe.

Your chip-enabled debit card will work at any location that accepts Visa Debit Cards.  

While more merchant terminals and ATMs are becoming chip-enabled, the process will take some time.  Even if a merchant terminal or ATM does not accept chip-enabled cards, you can still complete your transaction using the magnetic stripe on the back of your card.

Before you travel internationally, it is always a good idea to notify us.  For your security, Guilford Savings Bank uses a system that helps us determine debit card fraud, which may block international transactions.  Before any international trip, contact our Access Banking Center and let us know of your plans.

Chip-enabled debit cards have a distinctive metallic square on the front of the card.  The chip is gold in color, and will appear on the left side of the card under the Guilford Savings Bank logo. 

New chip-enabled debit cards will be distributed on a rolling basis throughout the summer of 2016.  Once you receive your card, you will have up to 30 days to activate it before your previous card is deactivated automatically.

If you believe your debit card has been lost or stolen, please call our Access Banking Center immediately at (800) 730-6603.

Other

We make it easy to update your physical address, right inside online banking. Existing online banking users can learn how to use mobile check deposit below. If you don’t have online banking yet, you’ll need to enroll first. Simply click the “Register Now” link in the blue online banking login box at the top of this page.

To Begin

To begin, login to online banking at the top of this page using your username and password.

Once inside online banking, find the “Secure Forms” tab at the top of the screen and click it. 

Choose “Address Change Request” in the dropdown menu.

Fill out the form presented with your new address information and click “Submit.”

Important:

  •  If you are the PRIMARY owner of a bank account, this form will change your personal address and the account’s mailing address for statements  and notifications. 
  •   If you are NOT THE PRIMARY owner of a bank account, only your personal address will be changed. The account’s mailing address for statements and notifications will NOT be changed.

If you do not know if you are the primary owner of your account, simply reach out to us and we’d be happy to assist you.

Related Event
Pumpkin Run

24th Annual Youth & Family Benefit Pumpkin Run/Walk

October 29, 2017, 11:30 am-3:00 pm

Higganum, CT

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